Privacy Policy

 

Balcony Developments Pty Ltd – Trading as Pure Oz Water®
ABN: 95 003 085 881
Pure Oz Water® is an Australian Registered Trademark

Effective as of: 07/18/2025

1. Overview

At Pure Oz Water®, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose, and manage your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or using our products and services, you consent to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect personal information including:

  • Your name, email address, postal address and phone number
  • Billing and shipping information
  • Purchase history and preferences
  • IP address, browser type and device information
  • Account login details
  • Any correspondence you send us (e.g., email, contact form)

We do not store full credit card numbers. Payments are securely processed through third-party providers (e.g., Shopify Payments, PayPal).

3. How We Collect It

We collect your information when you:

  • Place an order through our website
  • Create an account
  • Subscribe to our newsletter
  • Contact our support team
  • Interact with our website or social media pages
  • Join a subscription service (e.g., weekly/fortnightly/monthly delivery)

We may also use cookies, Google Analytics, Facebook Pixel or other tools to improve your online experience.

4. Why We Collect It

We collect your information to:

  • Process and deliver your orders
  • Manage subscriptions and payments
  • Communicate with you about your order, promotions, or new products
  • Provide customer support
  • Improve our website and service
  • Comply with our legal obligations

You may opt out of promotional communications at any time.

5. Disclosure of Your Information

We may disclose your information to:

  • Delivery and logistics partners
  • Payment processors (e.g. Stripe, PayPal)
  • Marketing platforms (e.g. Mailchimp, Meta)
  • IT support providers
  • Legal or government authorities if required by law

All third parties are contractually obligated to keep your data secure and confidential.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve site performance and navigation

You can manage cookies via your browser settings. Disabling cookies may affect functionality.

7. Storage and Security

Pure Oz Water® takes all reasonable steps to protect your information, including:

  • SSL encryption for website transactions
  • Secure servers and firewalls
  • Access controls and password protection

We retain personal information only as long as necessary for our operations or to meet legal obligations. We securely destroy or de-identify data when no longer needed.

8. Accessing and Updating Your Information

You have the right to:

  • Request access to your personal information
  • Ask for corrections if your information is inaccurate
  • Request deletion in certain circumstances

To make a request, please contact us at:
📧 richard@pureozwater.com.au

We will respond within 30 days in accordance with the Privacy Act.

9. Anonymity and Pseudonyms

Where lawful and practical (e.g. browsing the site or using a contact form), you may choose to interact with us anonymously or using a pseudonym.

10. Cross-Border Data Transfers

Some of our service providers (e.g. email, cloud storage) may store data overseas. We ensure these providers comply with Australian privacy laws and industry standards.

11. Sensitive Information

We do not collect sensitive information (e.g. health, race, political views) unless required by law or explicitly provided by you with consent.

12. Complaints and Disputes

If you believe we have breached your privacy or mishandled your information:

Please contact us at:
📧 richard@pureozwater.com.au
📍 688 Lake Moogerah Road, Charlwood QLD 4309

If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
🔗 www.oaic.gov.au

13. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available at:
🌐 www.pureozwater.com.au/privacy

We encourage you to review this policy periodically.

14. Contact Information

For any privacy-related queries, access requests, or complaints, contact:

Privacy Officer
📧 richard@pureozwater.com.au
📍 688 Lake Moogerah Road, Charlwood QLD 4309, Australia